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HUMAN RESOURCES & VOLUNTEER COORDINATOR

The community of Inner Hope is founded on committed relationships, which makes it essential to steward our people-resources well. To maintain integrity and offer the best possible service to a diverse community of youth and families, we must give the utmost care to screening, training, and supporting both volunteers and staff. This role requires emotional intelligence, enthusiasm, and good judgment to identify and recruit those who are passionate about Inner Hope’s mission. It connects the dots between equipping people and maintaining healthy systems in which those people can thrive.
 
You are…
An engaging and affirming relationship-builder who can help volunteers catch a vision, and then nurture their commitment long-term. You are thoughtful and detail-oriented—as happy keeping things organized behind the scenes as you are nurturing relationships with volunteers and staff. You are personable and empathetic, comfortable relating to others one-on-one, in groups, and in public presentation settings. Your energy and focused attention will keep our loyal volunteers engaged, and keep our HR systems functioning to effectively support the staff team. Above all, you are a person of integrity and passion for Christian ministry; by modelling servant leadership, you will inspire volunteers and your fellow staff to go above and beyond.

What can you look forward to?
  • a supportive, close-knit staff team who love doing ministry together
  • a flexible work schedule
  • mentorship and development
  • an outlet for your creativity, nerdy admin skills, and passion for relationships
  • contributing to God’s work of transformation and reconciliation in East Vancouver
 
Start Date: March 2nd, 2020
Hours: 30 hours/week; some evening and weekend flex time will be required (Note: the position will start with 20 hours in March and move to 30 permanently in May)
Remuneration: $21 per hour, extended health benefits, and phone/laptop for work purposes

Position Requirements:
  • Passionate understanding of IHYM’s Vision, Mission and Values
  • Experience and ability to partner with, supervise, and mentor volunteers
  • High level of competence in time management and administration, with the ability to be flexible
  • Proven ability to engage and inspire adults – the position includes recruitment, orientation, public speaking, event hosting, and nurturing committed relationships
  • Strong ability to problem-solve, prioritize, and set healthy boundaries
  • The character, maturity, and communication skills needed to relate to personnel of diverse ages and backgrounds
  • Strong communication skills with proven ability to write at a professional level
  • Working knowledge of Microsoft Excel and Word (experience with Dropbox and database/CRM system would be an asset)
  • Minimum five years of combined post-secondary education/workforce experience
  • Minimum two years of experience working in a non-profit or Christian ministry setting
  • Some knowledge and understanding of inner-city and/or Indigenous youth and families
  • Acceptable current criminal record check
  • Adherence to IHYM’s Statement of Faith and Code of Ethics
  • Driver’s license (personal vehicle is an asset; work-related mileage is reimbursed)
 
Primary Responsibilities:

Volunteer Coordination (20 hours weekly)
  1. Recruitment and screening
    1. Network and/or present in public settings
    2. Help prospective volunteers discern their best fit within Inner Hope’s programs
    3. Screen and exit volunteers (forms, interviews)
  2. Equipping and care
    1. Conduct initial orientation, training, and provision of resources
    2. Coordinate and facilitate semi-annual volunteer training workshops (with support from other staff)
    3. Oversee volunteer support and appreciation
  3. Maintain records
    1. Diligently oversee filing and upkeep of volunteer records
    2. Manage volunteer budget and reimbursements
    3. Complete monthly and annual Volunteer Report (template provided)
  4. Communication
    1. Produce volunteer e-newsletters bi-monthly
    2. Coordinate volunteer assignments through proactive day-to-day communication
    3. Collaborate with program staff to discern and meet their volunteer needs
    4. Troubleshoot any performance issues which may require equipping and/or correction
 
Human Resources (10 hours weekly)
  1. Equipping and care
    1. Onboard new staff and educate about policies, systems and administrative protocols
    2. Oversee staff benefit registration and liaise with benefits broker
    3. Ensure office and household supplies, groceries, and First Aid Kit are stocked
    4. Coordinate scheduling and payment of housekeeper
  2. Maintain records
    1. Manage administrative duties such as job postings, hiring and screening records, etc.
    2. Maintain staff records including time sheets, medical information and training records
    3. Schedule performance reviews, ensure templates are up to date and confidentially filed
    4. Manage budgets for household and office supplies
  3. Health and safety
    1. Coordinate site inspections and safety drills, alerting Director of Programs to any maintenance needs
    2. Supervise maintenance volunteers or contractors
    3. Basic upkeep of Community Space, including kitchen oversight (FoodSafe training provided)
    4. Oversee utilities and bill tracking for two sites

Responsible to: Director of Programs (Diana Squires)
 
How to apply: Send cover letter and resume to office@innerhope.ca. 
​If this position interests you, apply early! Interviews will be conducted on a rolling basis until position is filled. Only candidates selected for an interview will be contacted.